Bacario.com is an authorized dealer for several of the watch brands it sells. In the event that Bacario.com is an authorized dealer for the watch brand you chose, the original manufacturer’s warranty will be in effect and service will be provided by the manufacturer. In the event that Bacario.com is not an authorized reseller for the watch brand you choose, your warranty will be provided by Bacario.com. In order to provide our customers with a complete solution to their watch buying experience, Bacario.com provides a warranty that is at least comparable if not better than the original manufacturer’s warranty.

Please click here for a list of watch brands.

You have two options:
You may send the watch into Bacario.com’s service center or you may send it to the manufacturers’ repair center. Each watch manufacturer has several authorized repair centers throughout the country. You will need to contact the manufacturer directly to inquire about their repair procedures and the locations of their authorized repair centers.

Proper bracelet sizing requires special expertise and experience. It also requires the presence of the watch owner to insure a proper fit. If you are not familiar with bracelet sizing procedures, the pins could become damaged and that may lead to failure of the pin. We highly recommend you seek the assistance of an experienced technician and you should consult your local jeweler or watch maker.

Generally, the battery in a quartz watch may need to be replaced approximately every two years.

We only collect sales tax for shipments that are delivered to a location within New York State

We accept all major credit cards.
Bacario.com cannot accept credit card payments if the card was issued outside the United States, we do accept Traveler's Checks or personal checks (mail to: Bacario.com, 5001 Avenue I, Brooklyn, NY 11234.
Please note that orders paid via check will be held for a 2 week period to ensure clearance of funds,) or *wire transfers (call: 1 888-933-4900 to arrange such a transfer). Any order using an international Credit Card will be rejected (US-issued credit cards are perfectly acceptable).

*wire transfers are subject to a $25 processing fee

We only charge your credit card when your order is being shipped. If you cancelled your order prior to shipment, rest assured your Credit Card information will be voided and your card will not be charged.
Please note that we do authorize your credit card at the time you place your order but this authorization will not result in an actual charge until your order has been shipped.

We are glad to accept returns on our merchandise. Returns are quick and simple and may take as little as 3-5 minutes over the phone with one of our courteous customer service representatives.

Refund:
All merchandise to be returned or exchanged must be in new and unused condition. There are no returns or exchanges on special ordered items. Merchandise cannot be accepted for return or exchange when the item purchased was worn, scratched, or sized. Please make sure the original manufacture’s packaging is intact; all manuals, booklets and warranty cards are included; and the “Not Returnable If Removed” label is still attached.
Returned merchandise must be accompanied by a valid Return Authorization Number on the shipping label or package (never write anything on the manufacturer's box). A Return Authorization Number can be obtained by calling Bacario.com, toll-free, at 888-933-4900.
Bacario.com will accept returned merchandise for a refund in the original form of payment for 30 days from the date of purchase. Merchandise returned for a refund will be subject to a 5% restocking fee. Shipping charges are not refundable and will be assessed on items which originally were shipped for free.

Please click here for our shipping charges.

Exchange:
Bacario.com will be happy to accept exchanges on items purchased within 30 days from the date of purchase. You may exchange your item for items of equal or greater value. You will receive credit for the total amount of your purchase less the original shipping charges, which will be applied towards your new purchase. If you are exchanging for an item that is less in value, then a restocking fee of 5% will be assessed to the difference in value being credited to you. There is a limit of one exchange per order.

The customer is responsible for shipping the returned merchandise to our main warehouse at 5001 Avenue I, Brooklyn, NY 11234. The customer is advised to use a traceable courier and insure their package for the full purchase price as Bacario.com cannot be responsible for packages that don’t reach our warehouse. Please allow 7-10 days from the time we receive your package for returns or exchanges to be processed.

Click here to print a Return, Repair and Exchange Form.

Rarely there might be an instance where the watch is received damaged or defective. Should this occur, please contact us as soon as possible and we will rectify it immediately. All defective and guarantee claims must be submitted within 10 days of receipt of merchandise and must be returned to Bacario.com within 14 days of receipt of merchandise.
You may contact us through one of the following methods:

• Toll free: 888-933-4900
• Direct: 718-951-2600
• Email: customerservice@bacario.com

YES! When you place your order or access your account information on our secure web servers, you can be assured that your private information is protected andsecured . The secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally. All personnel with access to personal information are aware of our policies. Any breach of policy may result in immediate dismissal of the offending employee. Sometimes we use aggregated information to determine trends and visitor needs. Some aggregated information is analyzed and used as input to improve our site or is presented to clients as market research; however, no personal information is divulged.

We also use Verisign’s encrypted data transmission services to ensure the protection of your private information. For more information of Verisign’s security seal, you may click on the “VeriSign” icon located on the bottom of each page on our site.

In addition to using the latest state of the art security features, we have contracted the services of Hacker Safe, a division of Scan Alert. Hacker Safe is a company who monitors and scans our secure website servers 24 hours a day 7 days a week to make sure there are no security breaches on our system. You may click on the Hacker Safe logo located on the bottom portion of any webpage for more information or for the latest results of their scan.

Bacario.com is also a member of the BBB, the Better Business Bureau, which means that we meet the BBB’s strict standards for ethical online business practices and have agreed to resolve complaints using the BBB's dispute resolution program or a similar program.

At Bacario.com, the privacy and protection of your personal and financial information is very important to us. That's why we've created this privacy statement, which fully describes our information gathering and dissemination practices. It's the best way we can demonstrate our firm commitment to your privacy.

We use your IP address chiefly to identify you and your shopping cart, but also to administer our web site, to help diagnose problems with our server, and to gather broad demographic information. In addition, we make use of cookies, which are small files that a web site places on a visitor's hard drive to tailor and keep records of his/her